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CORONA VIRUS - COVID-19 UPDATE

MAY 2020

Due to current concerns with regards to Coronavirus (Covid-19) with effect from Monday 16th March we will be operating on a telephone triage system only. All pre-bookable appointments have now been taken off the system and we are unable to offer you a face to face appointment on the day without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to call you back. Due to high volume of calls expected, we might not be able to give you an accurate time for the call back.  

Attendance for the blood clinic will be screened and only those who are well and not displaying signs of respiratory illness would be seen.

Please do not come to the practice unless you have been first contacted by a doctor to attend otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for your carer to attend.

If you need to order a prescription, please use either patient access, our webpage or post the prescription into the letter slot beside front door in Yapton Surgery and along side of the building in Middleton Surgery.  For any patient that does not at present have a nominated pharmacy, for patients living north of A259 the prescription will be sent to Yapton Pharmacy, next door to the Yapton Surgery for you to collect. For patients living south of A259, your prescription will be sent to Lloyds Pharmacy across the road from Middleton surgery. If you do not have patient access, please call our reception teams and they will be able to assist you in setting your own personal log in.

We regret that we have had to take these precautions but it is for the safety of your fellow patients and the staff.

We will notify you ASAP if any changes to this policy occur.

Thank you for your understanding at this time.

To find latest information about Governments action plan for COVID19 please see https://www.gov.uk/government/publications/coronavirus-action-plan

The government has announced that we are moving out of the contain phase and into delay, in response to the ongoing coronavirus (COVID-19) outbreak.

The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.

As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

We are asking anyone who shows certain symptoms to self-isolate for 7 days, regardless of whether they have travelled to affected areas. This means we want people to stay at home and avoid all but essential contact with others for 7 days from the point of displaying mild symptoms, to slow the spread of infection.

The symptoms are:

a high temperature (37.8 degrees and above)

a new, continuous cough

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online at 111.nhs.uk. If you have no internet access, you should call NHS 111. For a medical emergency dial 999

If advice for you is to self-isolate, you can find more information about this on https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

Contact Details

Making a Complaint

If you are unhappy with the service you receive from us, it is important that you let us know. We will investigate and try to resolve any issues locally but, if you are not happy with the way that we deal with your complaint, we will let you know how to refer the matter to a higher authority.

In the first instance, please address any complaints to Mr Jerry Nelson, our Practice Business Manager, based at our Yapton address - jerry.nelson@nhs.net.

You may wish to speak to an independent advocate by calling Healthwatch's West Sussex Independent Health Complaints Advisory Service by ringing 0300 012 0122 or by emailing helpdesk@healthwatchwestsussex.co.uk.

If you would prefer to refer the matter to NHS England or to the Parliamentary Health Service Ombudsman, please refer to our How to Make a Complaint fact sheet How to make a Complaint.

View details for:-

Address book Address

Yapton Surgery
North End Road
Yapton
West Sussex
BN18 0DU

Telephone Numbers Telephone Numbers

Telephone:
01243 551321
Out of Hours:
111
Useful Telephone Numbers

Hospitals

Bognor War Memorial 01243 865418

Western Sussex NHS Trust (St Richard's) 01243 788122

St Wilfrid’s Hospice 01243 775302

Nuffield Health, Chichester Hospital 01243 530600

Help and Support
Integrated Substance Misuse Recovery Service 01243 870005
(Clockwalk project)

Child Health Bureau 01243 815181

Citizens Advice Bureau 01243 866233

Cruse (Bereavement Care) 01243 530202

Mental Healthline 0845 300 2727

Out of Hours GP 111

Police 101

Registrar of Births, Deaths & Marriages
Bognor Regis 01243 642210
Chichester 01243 782723

Red Cross 01243 822240

Relate (Relationship Guidance) 01243 788935

Samaritans 01243 826333

Social Services 01243 852800

Village Friends 01243 554532

 
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