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CORONA VIRUS - COVID-19 UPDATE

MAY 2020

Due to current concerns with regards to Coronavirus (Covid-19) with effect from Monday 16th March we will be operating on a telephone triage system only. All pre-bookable appointments have now been taken off the system and we are unable to offer you a face to face appointment on the day without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to call you back. Due to high volume of calls expected, we might not be able to give you an accurate time for the call back.  

Attendance for the blood clinic will be screened and only those who are well and not displaying signs of respiratory illness would be seen.

Please do not come to the practice unless you have been first contacted by a doctor to attend otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for your carer to attend.

If you need to order a prescription, please use either patient access, our webpage or post the prescription into the letter slot beside front door in Yapton Surgery and along side of the building in Middleton Surgery.  For any patient that does not at present have a nominated pharmacy, for patients living north of A259 the prescription will be sent to Yapton Pharmacy, next door to the Yapton Surgery for you to collect. For patients living south of A259, your prescription will be sent to Lloyds Pharmacy across the road from Middleton surgery. If you do not have patient access, please call our reception teams and they will be able to assist you in setting your own personal log in.

We regret that we have had to take these precautions but it is for the safety of your fellow patients and the staff.

We will notify you ASAP if any changes to this policy occur.

Thank you for your understanding at this time.

To find latest information about Governments action plan for COVID19 please see https://www.gov.uk/government/publications/coronavirus-action-plan

The government has announced that we are moving out of the contain phase and into delay, in response to the ongoing coronavirus (COVID-19) outbreak.

The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.

As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

We are asking anyone who shows certain symptoms to self-isolate for 7 days, regardless of whether they have travelled to affected areas. This means we want people to stay at home and avoid all but essential contact with others for 7 days from the point of displaying mild symptoms, to slow the spread of infection.

The symptoms are:

a high temperature (37.8 degrees and above)

a new, continuous cough

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online at 111.nhs.uk. If you have no internet access, you should call NHS 111. For a medical emergency dial 999

If advice for you is to self-isolate, you can find more information about this on https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

UPDATE ALERT!!

Due to current concerns with regards to Coronavirus (Covid-19), with effect from Monday 16th March 2020, we will be operating on a telephone triage only system.

All pre-bookable appointments have now been taken off the on-line system and we are unable to offer you a face-to-face appointment without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse, please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to telephone you in order to assess and prioritise your requirement.

Due to an anticipated high volume of calls, we may not be able to give you an accurate time for the call-back.

 

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Attendance at blood clinics will be screened and only those who are well and not displaying signs of respiratory illness will be seen.

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Please do not come to the Practice unless you have first been contacted by a GP and asked to attend; otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for a parent, carer or advocate to attend.

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THE INFORMATION BELOW HAS BEEN TEMPORARILY SUSPENDED DUE TO THE COVID-19 PANDEMIC - WE REGRET ANY INCONVENIENCE CAUSED BY THIS. THIS HAS BEEN

IMPLEMENTED FOR THE SAFETY OF ALL OUR PATIENTS AND STAFF DURING THESE UNPRECEDENTED TIMES.

Appointments

GP appointments are normally 10 minutes in duration and are designed to deal with one problem only. If you need more time, please ask for a double appointment.

When are appointments available at our surgeries? 

 

Morning

Early bird Surgery

Afternoon

 Evening

Weekdays

08:30 - 12:00- TEMPORARILY SUSPENDED

From 07:30 on Tuesdays & Wednesdays (Middleton only)-TEMPORARILY SUSPENDED

14:30 - 17:30 or 18:00-TEMPORARILY SUSPENDED

Until 20:30 on Thursdays (Yapton) TEMPORARILY SUSPENDED

Saturdays

Unavailable

Unavailable

 

 

 

  

You can also book a limited amount of appointments on-line via the link at the top of this page but you need to register for this. Please ask at Reception.

To keep surgeries running smoothly, please:

  • Arrive on time. Arriving late disrupts the timetable and inconveniences other patients. You will be expected to reschedule your appointment time if this happens.

  • Let us know if you can't keep your appointment. If you no longer require your appointment, please inform the Practice in good time so that we can make the slot available to other sick patients.

  • Do not "squeeze" other people into your appointment. This is unreasonable and only serves to inconvenience others.

  • Do not save up several problems for one appointment. Please ask for a longer appointment when booking, if you have several problems to speak to the GP about. The Nurse or GP cannot deal comprehensively and safely with more than one problem in a single appointment. You will be asked to re-book an appointment if this happens.

Clinic appointments are also available for diseases for which you receive regular medication, such as:

  • High blood pressuref

  • Heart disease, including heart failure

  • Asthma and COPD

  • HRT

  • Contraception

  • Diabetes

Treatment Room:

  • Dressings

  • Leg ulcers

  • Ear syringingg

  • ECG

  • Some injections

Phlebotomist:

  • Taking blood

  • Urine tests

  • ECG

  • New patient medicals

Travel Clinic:                 

  • Holiday jabs

  • Vaccinationsf

Women's Health:

  • Family planning

  • HRT

  • Cervical smears

  • Well woman checks

Telephone Appointments and Emailf

You can request a telephone appointment with your GP, either on the same day if you ring before 10:00, or you can book in advance. Up to 40% of problems presented to the GP can be effectively dealt with on the phone, provided the doctor has access to your medical records. Please use this facility if you don't need to see your doctor in surgery.

You can send an email if you need to ask for (non-urgent) advice or information. Please send to avisford.info@nhs.net

A number of Practice staff members will have access to your email - and will forward it for action as appropriate. Please only use this service for routine matters - and not for requesting appointments or repeat medication. 

UPDATED 29/04/2020

 
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