GDPR Privacy Notice

GDPR Privacy Notice


MAY 2020

Due to current concerns with regards to Coronavirus (Covid-19) with effect from Monday 16th March we will be operating on a telephone triage system only. All pre-bookable appointments have now been taken off the system and we are unable to offer you a face to face appointment on the day without telephone triage first.

If you have a clinical need to be seen by a doctor or nurse please telephone the surgery from 8:30am and the receptionist will put your name on a call-back list for a clinician from the practice to call you back. Due to high volume of calls expected, we might not be able to give you an accurate time for the call back.  

Attendance for the blood clinic will be screened and only those who are well and not displaying signs of respiratory illness would be seen.

Please do not come to the practice unless you have been first contacted by a doctor to attend otherwise we will not be able to see you. Please ensure, you are attending on your own where possible unless there is a need for your carer to attend.

If you need to order a prescription, please use either patient access, our webpage or post the prescription into the letter slot beside front door in Yapton Surgery and along side of the building in Middleton Surgery.  For any patient that does not at present have a nominated pharmacy, for patients living north of A259 the prescription will be sent to Yapton Pharmacy, next door to the Yapton Surgery for you to collect. For patients living south of A259, your prescription will be sent to Lloyds Pharmacy across the road from Middleton surgery. If you do not have patient access, please call our reception teams and they will be able to assist you in setting your own personal log in.

We regret that we have had to take these precautions but it is for the safety of your fellow patients and the staff.

We will notify you ASAP if any changes to this policy occur.

Thank you for your understanding at this time.

To find latest information about Governments action plan for COVID19 please see

The government has announced that we are moving out of the contain phase and into delay, in response to the ongoing coronavirus (COVID-19) outbreak.

The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.

As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

We are asking anyone who shows certain symptoms to self-isolate for 7 days, regardless of whether they have travelled to affected areas. This means we want people to stay at home and avoid all but essential contact with others for 7 days from the point of displaying mild symptoms, to slow the spread of infection.

The symptoms are:

a high temperature (37.8 degrees and above)

a new, continuous cough

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online at If you have no internet access, you should call NHS 111. For a medical emergency dial 999

If advice for you is to self-isolate, you can find more information about this on

Practice Policies and ProceduresPP

We have organised our policies and procedures using the CQC Essential Standards of Quality and Safety Framework Not all the outcomes are relevant to General Practice but those that are and particularly those that are relevant to clinical governance are included below. This list is not exhaustive but reflects some of the processes that may be  of interest to our patients

Regulation 4: Requirements where the service provider is an individual or partnership

Regulation 5: Fit and proper persons: directors

Regulation 6: Requirement where the service provider is a body other than a partnership

Regulation 7: Requirements relating to registered managers

Regulation 8: General

Calling an Ambulance Protocol   

Regulation 9: Person-centred care

Following up OOH Contacts Referral to Hospital Process   

Referral to Hospital Handout for Patients

Reducing risk of late diagnosis and treatment

Laboratory results   

Telephone Consultations

Regulation 10: Dignity and respect                                                                                                                                            

Chaperone Policy 

Regulation 11: Need for consent                   

Confidentiality and Third Party Consent   

Confidentiality and Data Protection Act   

Patient Consent Form   

Patient Consent Letter                                                                                                  

Regulation 12: Safe care and treatment

This regulation is one of the fundamental standards

Regulation 13: Safeguarding service users from abuse and improper treatment

Child safeguarding Policy 

Safeguarding Adults Guidance

Regulation 14: Meeting nutritional and hydration needs

Regulation 15: Premises and equipment

Regulation 16: Receiving and acting on complaints                                                                                                                       

Complaint Policy     

NHS Complaints Policy

Regulation 17: Good governance                                                                                                                                               

Using Confidential Information

Practice Information Governance Policy 

Recording Patient Contacts 

Patient Record and Information

Regulation 18: Staffing

Regulation 19: Fit and proper persons employed

Regulation 20: Duty of candour

Regulation 20A: Requirement as to display of performance assessments

Care Quality Commission (Registration) Regulations 2009

Regulation 12: Statement of purpose

Regulation 13: Financial position

Regulation 14: Notice of absence

Regulation 15: Notice of changes

Regulation 16: Notification of death of service user

Regulation 17: Notification of death or unauthorised absence of a service user who is detained or liable to be detained under the Mental Health Act 1983

Regulation 18: Notification of other incidents

Reporting Incidents   

Avisford SERF Reporting Proforma 

Risk management Policy        

Significance of risk matrix 

Regulation 19: Fees

Regulation 20: Requirements relating to termination of pregnancies

Regulation 22A: Form of notifications to the Commission

Last updated:


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