Heidi Health AI Tool

 

Helping our clinicians

About Heidi AI

Avisford Medical Group is currently using a new software called Heidi Health AI to help our clinicians in their clinics. 

Please note that not all clinicians will use Heidi Health AI, and your consent will always be requested before it is accessed or used.

 

What is Heidi Health?

Heidi Health AI Scribe is an advanced, secure digital assistant designed to support clinicians during consultations. It uses artificial intelligence to document medical note, ensuring your clinician can focus on actively listening to your concerns and delivering personalised care, rather than spending time manually recording the notes. Clinicians review and approve the notes that have been captured prior to adding to the patient record. There is no element of the AI programme influencing or advising the clinician’s thinking or decision-making process – Heidi Health is purely a note-taking tool, not a clinical assistance programme.

Read more about Heidi Health – AI Medical Scribe for UK Clinicians on their website

 

Why have we decided to use Heidi Health and what are the Benefits?

  • Improve our focus on you: In automating the process of typing up consultation notes, Heidi Health allows the clinician to spend more time listening and talking to you rather than focussing on the computer screen in front of them thus improving the quality of care and communication during consultations.
  • Improve accuracy: By using an AI scribe, this ensures that all the details of your visit are accurately recorded, rather than relying on the memory of the clinician after your visit. This improves the accuracy of your records, reducing the risk of errors and or omissions.
  • Improve administration and Time Efficiency: Heidi Health helps with various administrative tasks following your consultation, such as generating referral letters, filling out forms or generating summaries. This making our workflow more efficient.
 

Impact Assessment and Compliance

Before implementing Heidi Health AI, a full assessment was made of the software, data security and a feasibility project was undertaken. A Data Protection Impact Assessment was undertaken and DCB0160 completed. These were assessed and signed off by the Dorset Integrated Care Board and the Dorset Data Protection officer.

 

How Your Data is Managed

  • Data Security and Privacy: Heidi Health adheres to stringent UK compliance frameworks, including the Data Protection Act, GDPR, and NHS standards such as DCB0129, DTAC, and DSPT. This ensures that your personal information is handled securely and confidentially.
  • Local Data Hosting: All data is hosted within the UK, enhancing security and compliance with local data protection regulations.
  • Temporary Data Storage: Audio recordings used for generating notes are not stored permanently. They are processed and then deleted, ensuring your data remains private and secure.
 

Who has access to my medical information?

We employ robust and strict access controls meaning only your clinician has access to sensitive information – We are GDPR and NHS compliant and our information management systems are also ISO27001 accredited for data security

 

Do you store recordings of my appointment?

Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record, as standard

 

Consent

Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information discussed during your appointment and operates within strict privacy and data protection regulations. Before using Heidi Health AI Scribe, your clinician will explain its role and seek your verbal consent.

  • Your Control: If you prefer not to have Heidi Health AI Scribe involved, please do let your clinician know. This will not affect the quality of care you receive.