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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Book an Appointment
We are a two site practice
- We will make reasonable adjustments where possible to give appointments at the preferred site but this is not always possible.
- Same day appointments and appointments for specialist indication like Joint injections or gynaecology procedures can be allocated to either practice site depending on availability and patients will be asked to make their own arrangements for transport.
Life Threatening - Go to A&E
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Pharmacy & Self-Care
Self-Care
Help and support available from many National and Local Organisations
Pharmacy
Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Urgent appointments for today or tomorrow
If the doctor needs to see you in person we will invite you to come in.
Ways to book
- Request an urgent appointment online (Quickest option)
Alternatively you can contact us by telephone: 01243 551321 or 01243 583596
Routine Appointment
If the doctor needs to see you in person we will invite you to come in.
Ways to book
- Request an urgent appointment online (Quickest option)
Alternatively you can contact us by telephone: 01243 551321 or 01243 583596
Been Off Work?
Travel Vaccinations
Home Visits
Home visits by a GP or our Paramedic Practitioner are reserved strictly for those patients who are genuinely housebound.
Both community nurses and doctors will visit you at home, but GPs may ask you to come to the surgery if a home visit cannot be justified.
Requests for home visits must be made by telephone, no later than 11am.
How to Cancel an Appointment
Following recent feedback provided and gratefully received, we are introducing the following change to be used when you wish to cancel your surgery appointment.
If you need to cancel your appointment please text the following details to 07598 115351:
- Name
- Date of appointment
- Time of appointment
- and the word CANCEL.
We will not accept incoming calls to this number and will not make call-backs based on messages received if requested.
We hope that this will improve interaction with the surgery for those of you with mobile phone devices and will free up telephone capacity for those that do not.
Training Practice
The Practice has been reviewed and gained accreditation as an organisation that meets the standards to train younger doctors embarking on a career in general medical practice.
From time to time doctors may wish to make a video recording of their consultations.
This will be used to help doctors how to assess and improve their consultation skills and their ability to talk to patients.
Chaperone Policy
This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.
We use clinical staff or suitably-qualified non-clinical staff as chaperones as they have had the appropriate training and have been subjected to the necessary criminal records checks.
Family and friends are not permitted to act as chaperones as they do not have the knowledge required nor have they had the necessary training.
Should you wish to see the full chaperone policy please ask to speak to the Practice Manager.
If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team