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Contact Us Online
Please only submit requests using patient's own details so that it can be dealt promotly.
This form is for patients and relatives or carers of patients only, If you are a professional, wishing to raise a concern, please contact us via the professionals only email account or phone.
Frequently Asked Questions
Using Our New Online Consultation Service
SystmConnect is our new online consultation system. It allows you to contact the surgery quickly and safely for medical or administrative requests, without needing to wait on the phone.
What is SystmConnect?
SystmConnect is our online consultation service. It replaces AccuRx for most requests and links directly to your medical record, helping our team to:
- Respond appropriately to your needs
- Prioritise urgent requests safely
- Reduce waiting times
What can I use SystmConnect for?
Medical Requests
You can contact us about:
- A new medical problem
- An ongoing or non‑urgent condition
Depending on your choice, you may be asked to select a category (for example breathing problems, skin, or stomach problems) and answer a few questions.
These questions help the clinical team understand your problem and decide the most appropriate next step.
Some requests are prioritised as urgent and reviewed by our Duty Team the same day where appropriate.
Administrative Requests
You can also use SystmConnect for:
- Fit notes (sick notes)
- Medication queries
- Requests for letters
- General admin queries
These requests go directly to the appropriate team, helping us respond more efficiently.
What happens after I submit a request?
Once submitted:
- Your request is reviewed by the appropriate team
- We will contact you via text message, phone, or through the system
- If needed, we may book you an appointment or ask for more information
You do not need to chase us — your request is safely visible to the team.
What if I can’t use the online system?
If you are unable to complete the form yourself:
- A member of staff can complete a SystmConnect request on your behalf
- Please contact Reception for support
Can I still call the surgery?
Yes. If you are unable to use the online system, you can still contact the surgery by phone.
Reassurance
- SystmConnect is secure and confidential
- Only authorised staff involved in your care can see your request
- Using the system helps us respond more quickly and fairly to everyone
Need help?
If you’re unsure which option to choose, or you have difficulties accessing SystmConnect, please contact Reception — we’re happy to help.